Terms & Conditions

The service

HexSuite designs, builds and hosts custom admin platforms for businesses. The exact features of your platform are agreed with you as part of onboarding. We may improve, change or add to the service over time.

Trial, fees and billing

• Free trial. Essentials includes a 14-day free trial. You’re under no obligation to continue after it ends.
• Fees. Essentials is £99 per month, plus a one-off £250 onboarding fee. Prices are exclusive of any applicable taxes and may change with reasonable notice.
• Payment. Monthly fees are payable in advance. If payment isn’t received, we may suspend or withdraw access.
• Cancelling. You can cancel at any time; your subscription runs until the end of the current billing period. Onboarding fees are non-refundable once work has started.

Acceptable use

You agree not to misuse the service. In particular, you won’t:

• use it for anything unlawful, or to store unlawful content;
• attempt to break, overload, or gain unauthorised access to the platform;
• resell or copy the platform without our agreement.

Your data and content

The data you and your team put into your platform remains yours. You’re responsible for having the right to use it and for keeping login details secure. We handle your data as described in our Privacy Policy, and will delete it on request.

Availability

We work hard to keep the service running smoothly, but we don’t guarantee it will be uninterrupted or error-free. We may occasionally need to take it offline for maintenance or updates.

Liability

The service is provided on a reasonable-efforts basis. To the extent permitted by law, HexSuite isn’t liable for indirect or consequential losses, and our total liability in connection with the service is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms from time to time. When we do, we’ll change the date at the top of this page and, for material changes, let customers know.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Questions about these terms? Email us at info.hexsuite@gmail.com.